Our goal is to make your shopping experience safe, convenient and worry-free. Yes! All the information we ask for when you place your order is essential for us to process your order and keep you up to date on the latest offers available from Kookaburra.com.au. We use the latest SSL encryption technology to ensure all your details are kept secure. We do not sell, rent or otherwise pass on any of your details to other parties. For more information on our security and privacy policy, please click ” privacy policy”.

Please note that we source our products from many distributors around the world with our major distribution centres being located in Australia and Hong Kong. Definitely, the products are 100% genuine and produced by the original manufacturer for that particular brand.

Freshness is also 100% guaranteed as we keep all our stock in a temperature-controlled environment prior to shipping and subject to regular quality control checks.

All Australia orders are free shipping with no minimum spend.

Once we have received your payment, your order will usually be dispatched within 24 hours, with the exception of sales and holiday periods where this may take up to 72 hours.  You will receive an email confirmation once it ships.

Please also refer to Shipping Information Page.

We use Visa, MasterCard, PayPal and afterpay for our payment gateway.

PayPal has expanded partnerships with both Visa and Mastercard card. After you press “PayPal”, you can be selected “Pay with a Card (Visa or Mastercard)” to do the payment.

There are two ways to pay through PayPal. The expressway is to select the ‘Checkout with PayPal’ option in the shopping cart. Remember to enter your email address first. You will be taken to the PayPal site to continue the payment process.

The other way is upon reaching the payment section of the checkout process, select the ‘PayPal’ payment option and input your registered PayPal e-mail address in the space provided. Once your order has been confirmed and you have received your order number and final total, you will be taken to the PayPal site to complete payment.

Add items to your shopping cart and checkout. At checkout, select Afterpay as your payment method. Log in using your Afterpay details or register if you are new to Afterpay. Submit your details. Your payment schedule will be emailed to you by Afterpay.

There are no extra fees to use Afterpay when purchasing. If you fail to make a payment, you will be charged an initial late fee of $10, with a further $7 added 7 days later if the payment remains outstanding. Please visit www.afterpay.com/terms for more informations.

Please note that Afterpay is not a service provided by Kookaburra International. It is a facility provided by Afterpay Pty Ltd. To find out more about Afterpay, visit www.afterpay.com

You will need to cover the cost of return postage. We are happy to refund postage costs if the item arrives damaged in transit or sent due to our error. please contact our customer service team directly.

Important note on returning fragrances and home scents:

Please check your fragrance or home scent orders carefully, as fragrances and home scents can NOT be returned under any circumstances due to international aviation restrictions.

Unfortunately, once the order has been placed we unable to make any modifications to the order, including cancellations. For more information, please click the “Returns & Cancellations”.

Occasionally we do sell out of certain products if we are out of stock on an item that you have ordered, we will notify you via email, we will provide you with a store credit which can be used on your next order, or refunds the money.

We recommend checking with your local post office if you have not received your order within 10 working days.

To check the status of your order, simply visit Australia post office tracking system, Please click https://auspost.com.au/mypost/track

You will need to cover the cost of return postage. We are happy to refund postage costs if the item arrives damaged in transit or sent due to our error. please contact our customer service team directly.

Important note on returning fragrances and home scents:

Please check your fragrance or home scent orders carefully, as fragrances and home scents can NOT be returned under any circumstances due to international aviation restrictions.

Unfortunately, once the order has been placed we unable to make any modifications to the order, including cancellations. For more information, please click the “Returns & Cancellations”.

Occasionally we do sell out of certain products if we are out of stock on an item that you have ordered, we will notify you via email, we will provide you with a store credit which can be used on your next order, or refunds the money.

We recommend checking with your local post office if you have not received your order within 10 working days.

To check the status of your order, simply visit Australia post office tracking system, Please click https://auspost.com.au/mypost/track

Please contact our customer service team at service@gogobera.com.au.  We work at 9 am – 5 pm AEST, Monday to Friday, excluding national public holidays. You can also contact us via our Contact Us page or online chat for further information.